FAQs
Q: Do your cases fit with a screen protector?
A: Yes, our Alcantara cases are designed to be compatible with most common screen protectors. The raised edges protect your display without interfering with front glass films or 2.5D edge protectors.
Q: Will the case stretch or loosen over time?
A: No. We use precision molds and a strong internal frame that maintains its shape. Alcantara itself remains form-stable and does not stretch like silicone or leather over time.
Q: Can I use MagSafe accessories with the case?
A: Our cases are MagSafe-compatible for charging, but we recommend using magnetic mounts or wallets with strong magnets, as Alcantara can slightly reduce magnetic force.
Q: Is Alcantara vegan and eco-friendly?
A: Yes – Alcantara is a certified vegan material and is carbon-neutral in production. It’s one of the few luxury materials that combines elegance with environmental responsibility.
Q: What makes Alcanero different from other Alcantara case brands?
A: At Alcanero, we focus on clean European design, precision fit, and personal support. Each case is hand-checked before shipping. Plus, our packaging is designed for an exclusive unboxing experience – perfect for gifting.
Q: Do you offer gift wrapping or a note option?
A: Not yet – but we’re working on it. However, all our products arrive in premium packaging with a clean, elegant look – ideal as a gift without additional wrapping. If you’re gifting, let us know in the note field at checkout.
Q: Can I place a custom or bulk order (e.g. with logo)?
A: Yes, we do offer custom corporate or bulk orders upon request. Whether for onboarding gifts, team rewards or client thank-yous – contact us at contact@alcanero.com for a tailored offer.
Q: Do you plan to offer other phone models or colors?
A: We’re constantly exploring new models and exclusive colors. Subscribe to our newsletter or follow us on Instagram to be the first to know when new drops launch.
Q: Where are your cases produced?
A: Our cases are crafted through selected partners in Asia, using authentic Alcantara from Italy. We combine high-quality global sourcing with local quality control here in Europe.
Q: I just placed an order but forgot to apply a discount code – what can I do?
A: No worries – just email us within 24 hours after your order and we’ll apply the code retroactively if it qualifies.